AI chatbots and knowledge assistants
A knowledge assistant that shows its sources
A chatbot that guesses is worse than no chatbot. Ours answer from your documents, cite where the answer came from, and say so when they do not know.
The short answer
A business AI chatbot uses retrieval to find relevant passages in your own documents and has a language model answer from them. Good ones show their sources, respect who is allowed to see what, and hand off to a person instead of guessing.
What this stops
- Staff interrupting the one person who knows
- Policies nobody can find
- Website visitors leaving with a simple question unanswered
- New hires asking the same thing for six months
What we build
What this looks like in practice
- Internal knowledge assistants
- Search your SOPs, manuals, and past jobs in plain language.
- Customer-facing chat
- Answers grounded in approved content, with lead capture and handoff.
- Custom GPTs and Claude projects
- Fast, low-cost assistants for a single team or task, when that is all you need.
- Connections to live systems
- Custom connectors so an assistant can look up an order or a job instead of reciting a policy.
The rule on this one
Access follows the person asking. If someone could not open a document, the assistant cannot quote it to them.
Questions
What people ask us
Often built alongside
Can a chatbot be trained on our own documents?
Yes, though "trained" is usually the wrong word. Most business assistants retrieve from your documents at question time, which is cheaper, easier to update, and keeps your data out of model training.
Should we build a custom GPT or a custom app?
Start with a custom GPT or Claude project if a small team needs it and the data is low risk. Move to a custom app when you need access controls, audit logs, integrations, or customer-facing use.
What stops a chatbot from making things up?
You limit it to retrieved content, require citations, test it against real questions, and teach it to say it does not know. Nothing makes the risk zero, so we also log answers and review the misses.
Tell us what is eating your week
A free discovery call with a solutions architect, or a blueprint in about a minute.